Return, Refund & Warranty Policy

1. Shopee Orders

For orders placed through Shopee, returns and refunds shall follow the Shopee Return and Refund Policy. Please file your request directly through the Shopee platform within their allowed return period.

2. Facebook and Website Orders

A. 7-Day Replacement (Upon Delivery)

You may request a replacement within 7 days from the date of delivery if:

• The item is defective upon arrival.

• The wrong item was delivered.

• The item has a confirmed factory defect.
  
  

Requirements:

• Report the issue within 7 days.

• Item must be complete with original packaging and accessories.

• No physical damage, liquid damage, dents, cracks, or signs of misuse.

• Proof of purchase is required.

• Photos and/or videos may be required for verification.
  
  

⚠️ Change-of-mind purchases are not eligible for return or refund.

B. Manufacturer Warranty

For products covered by a manufacturer’s warranty, all warranty claims must be communicated directly to the manufacturer or authorized service center in accordance with the product’s official warranty policy.

The evaluation, approval, repair, or replacement decision shall be subject solely to the manufacturer’s assessment and warranty terms.

We may assist in providing purchase details or proof of sale if required; however:

• Processing timelines depend entirely on the manufacturer’s service procedures.

• We are not responsible for delays, decisions, or outcomes determined by the manufacturer or its authorized service centers.

• Warranty coverage is subject to the manufacturer’s terms, conditions, and limitations.

Customers are advised to review the warranty card or the manufacturer’s official website for complete warranty information.

C. Refund Policy

Refunds are only applicable if:

• Replacement is unavailable, and

• The item is confirmed defective and cannot be repaired under warranty.
  
  

Refund Method

• COD Orders: Refunds will be processed via bank transfer. Customers must provide accurate bank details.

• Bank Payments: Refunds will be returned to the same bank account from which the payment originated. If this is not possible, the refund method will be processed based on a mutually agreed arrangement between the customer and CShop Online Store.

Refund processing may take 3–7 business days after approval.

Shipping fees are non-refundable unless the return is due to our error.

D. Important Notes

• Orders may only be cancelled before shipment.

• Once shipped, cancellation is no longer allowed.

• We reserve the right to deny claims that do not meet the conditions stated above.
  
  

Official Communication Channels

All return, refund, and warranty concerns must be communicated only through our official communication channels.

We do not process requests made through unofficial accounts, personal profiles, or third-party representatives.

For assistance, please contact us through our official channels.  👉 Click here to view our hotlines and contact details.